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chillnhot · 07-01-09, 10:14 PM

We had a great time. Great music, great environment, great people! I echo the reviews of many of those here. I really enjoyed it!!

A few suggestions for next event:

Be honest with your customers. As you said in DDM, "We probably need a few more events under our belt to gain everyone's trust." Please be upfront with us.

1. At DDM you said, "we're working on a system that will keep that line going at a
fast pace." Experience taught me to ignore that comment and find the 1 location in
Dallas that sold physical tickets and we walked right in. The girls we were meeting
did not and were in a sour mood after waiting in an excruciatingly long line. Just
tell your customers it will take hours and we'll adapt accordingly.

2. At DDM in response to questions about heat, you said, "A/C will be on full blast
in the arena" Doubtful. It was hot. Just tell us it will be hot or that even on
full blast, the A/C won't keep up, and we'll adapt.

3. On your flier you said, "All VIP Ticket holders will be catered to by a well
trained hostess located behind main stage." I saw no hostess (unless you count the
2, 55 y.o. moms who attempted to bartend). It was not behind main stage and IMO
there was certainly no "behind the scenes action," "plush lounge," "exclusive
giveaways," or "access to artist areas" as advertised on the flier.

I could go on, but the point is be honest and tell us that we will wait in a long line to get into a hot rave with crappy VIP, but the music, people, and lights will more than make up for it. We would have come anyway!!

07-01-09, 10:14 PM	#74 (permalink)
chillnhot Join Date: Nov 2007 Posts: 4	Re: Future Fest We had a great time. Great music, great environment, great people! I echo the reviews of many of those here. I really enjoyed it!! A few suggestions for next event: Be honest with your customers. As you said in DDM, "We probably need a few more events under our belt to gain everyone's trust." Please be upfront with us. 1. At DDM you said, "we're working on a system that will keep that line going at a fast pace." Experience taught me to ignore that comment and find the 1 location in Dallas that sold physical tickets and we walked right in. The girls we were meeting did not and were in a sour mood after waiting in an excruciatingly long line. Just tell your customers it will take hours and we'll adapt accordingly. 2. At DDM in response to questions about heat, you said, "A/C will be on full blast in the arena" Doubtful. It was hot. Just tell us it will be hot or that even on full blast, the A/C won't keep up, and we'll adapt. 3. On your flier you said, "All VIP Ticket holders will be catered to by a well trained hostess located behind main stage." I saw no hostess (unless you count the 2, 55 y.o. moms who attempted to bartend). It was not behind main stage and IMO there was certainly no "behind the scenes action," "plush lounge," "exclusive giveaways," or "access to artist areas" as advertised on the flier. I could go on, but the point is be honest and tell us that we will wait in a long line to get into a hot rave with crappy VIP, but the music, people, and lights will more than make up for it. We would have come anyway!!