Just lost my job an hour ago: Please help :D

[Tyler J]

TYLER H. JABAL
Address Upon request
PH: 214-208-5440 EM: PM for email.

SUMMARY
Rapid provider of solutions for IT System Users
Efficient data handler
Provider of exemplary customer service at all times
Excellent communicator with very strong soft skills
Quick learner, whether in a formal training atmosphere or self taught
Excel as an individual contributor and in team environments

PROFESSIONAL EXPERIENCE
Citigroup Financial, Irving TX June 2008-Current (Contracting)
Global Wealth Management – Technical Helpdesk
Update Coming soon.

Bank of America, Dallas, TX February 2008-June 2008 (contracting)
Global Wealth Investment Management – Technical Helpdesk
Responsible for providing high quality remote help desk support to bank partners. Support scope includes resolution of hardware and software break-fix problems, and assigns all other issues to the proper support queue. Consistently meet the standard first call closures, and provide follow up on problems that are not resolved. Push proprietary and licensed applications to company owned workstations. Comprehensive knowledge of configuration and installation process of proprietary applications and licensed software (e.g. ms office suite). Troubleshoot Cisco VPN software for remote users. End users kick off the Cisco VPN using MAS (Mobile Access Services) in which extensive troubleshooting was needed. Support Blackberry users for initial set up and activation of device, synchronization issues, general use and how to questions.

Citigroup, Irving, TX October 2006 – December 2007 (contracting for various agencies, no employment gaps)
Cards Client Computing – Helpdesk Lead (Nov 2007 – December 31 2007)
Severity 1 Team member tasked with Integrating a Helpdesk Severity 1 Skill to expedite and offer a streamlined business process. Created a Training guide, then trained and mentored new domestic helpdesk agents on a 4 week schedule. Escalation Lead responsible for the resolution, through Corrective Action Plans, of all tickets in breach of Citi defined SLAs. Produced a daily Aging Report that was posted on the internal SharePoint site and used to assign tickets to appropriate Sector Leads. Tickets were tracked to completion, which required following-up with Queue Owners to ensure timely resolution, maintaining an Outlook distribution list for each business sector, and adding progress update information to the tickets.
Technical Analyst (March 2007 – November 2007)
Provided phone and email assistance to internal customer inquiries within defined integrity standards. Provided problem resolution using an on-line knowledge base where possible and escalated problems as appropriate. Created trouble reports to document the customer's problem/issue and assigned them to appropriate support area. Interfaced with various organizations to resolve/escalate trouble reports. Created High severity trouble reports; oversaw hand-off to the appropriate team for evaluation; established meet-me-lines; performed paging notification; documented progress; and created the Critical Issues Log. Managed personal and group trouble report queues.
Swivel Seat - Ticket Management (October 2006 – March 2007)
Created and assigned inbound trouble reports to their
respective department for resolution.
Tools used included iSupport, Remedy, and Service Center.
Responsible for maintaining and reporting asset information
Providing resolving notes for clients
Provided expertise on Citigroup intranet resources

Assurant Solutions, Dallas, TX, December 2005 – August 2006
Technical Support Representative
Taking inbound calls
Outbound calls for requested sales
Troubleshooting hardware/software failures on computers and computer peripherals
Troubleshooting hardware/software failures
on small electronics: PDA, Digital Camera’s, Cellular Phones
Fixing software and answering “how to” questions for customers
Setting up warranted products for service or replacement
Properly informing end users of their warranty coverage
Top Performer in sales of client’s products and of Panda Antivirus


EXPERIENCE NOT RELATED TO IT INDUSTRY:
August 2001-December 2005
General office work
Customer Service
Sales

SKILLS PROFILE
Typing: 85 Net WPM Alpha/Numeric Data Entry: 9000+ KPM
Ten-Key: 7000+ KPM Microsoft Office Suite
Collaboration Suite -Outlook
-SharePoint -Excel
-Live Meeting -Word
-MS Communicator -PowerPoint
-Cisco VPN services

EDUCATION
High School Diploma/Graduate, 2004
Frisco ISD, Frisco, TX

ADDITIONAL SKILLS/EXPERIENCE
The following skills have taught me to be self-motivated and acquire a high aptitude for learning any organizational concept through self teaching and teamwork.

Music production/editing
Event Planning
Event Sales
Team Management
Secular Networking
Product Marketing

REFERENCES:
Provided upon request.

[paigesauce]

make sure your resume is only one page long first off. it should never be more than that. you also need an objective.

[Sinner]

good ruck.

[djetaine]

pm sent

[MACK]

Originally Posted by Paige

make sure your resume is only one page long first off. it should never be more than that. you also need an objective.

mine is about 2 pages long, Ive never had anyone tell me to keep it to one page
I have way too much experience for it to all fit on a single page as well...
Ive never had a single copany tell me my resume was "too long"


Sorry to hear about this Ty!!
I will keep my ears open for you!!

[MC Twinkie]

^Why do you need an objective? The point of a resume is To Get A Job. You don't make up a resume and then just send it to people to show off, not looking for a job. You dont print them up and then use them for a drink coaster. The objective is stupid, and HR people are fucking low life stupid assholes.

No one ever really notices that HR people are stupid because of the 1000 or so internet resumes they get half of them could do the job. Its not like you wont train them anyway. All you have to do is show up and "imitate" your trainer. Want a banana?

Hope you find a new job. Look on work in texas, they have a pretty good listing of jobs.

[Tyler J]

Originally Posted by Paige

make sure your resume is only one page long first off. it should never be more than that. you also need an objective.

Thanks, the formatting i have in word will allow it to fit to one page. Objectives are taboo in IT world.

[MC Twinkie]

^this further proves my point. Some how you NEED an objective like your life depended on it, yet its taboo in another field. Which really just proves its all arbitrary. Some how if you dont have an objective, there is no possible way you could work. You might as well just cut off your legs and sit in a wheel chair with a straw sucking the drool out of your mouth. How were you even born without an objective?

[MACK]

Ive been told to have an objective before, it always seemed futile to me. so, here is mine

Objective To be employed with a solid company with opportunities for growth, education and advancement. To take the responsibilities of the position assigned to me and meet and exceed those expectations and goals.

feel free to borrow this little bit of sunshine if you wish to blow it up HR's ass as well

[Club Chance Sucks]

A brief cover letter is a must as well. There are a few business books out there that mention a cover letter is sometimes even more important than the resume itself. When I owned my business back home I did not really care what the resume said, the cover letter or short body email was what grabbed me. Then in the interview is when I would really determine if this candidate is possible for my atmosphere of work and synergy. And besides, a resume can be made up by a three year old from google help. Make sure the cover letter is personalized to the position your applying for as well. Explain what you can do for their company based on your experience. Do not just talk about yourself, it will be thrown to the side. Let me give you an example

"With over 10 years of sales experience, 5 years of which were in sales management I would be able to provide many strengths in your division. Many strengths include, referral based network of Real Estate Agents and Correspondent Investors, which can provide outside revenue generation for the Company as well as faster funding and disbursements due to the closing being funded by an in house credit line."

That is what I have on my Resume as one of the examples. Oh, and don't forget the first sentence is the most powerful. It's what many call the "bang." Let me give you an example....

"When I first saw your current opening for Sales Management position in Newport Beach, CA with the job requirements listed, I knew I would be more than qualified."

After that you would want to list some career accomplishments, provide brief details how these accomplishments can apply to industry related challenges and company quota.

After that you end with a conclusion in regards to your motivation to meet in person and determine if this is the best step in your next career move.

That's golden brotha.... Don't let anyone tell you otherwise, I've gotten many friends in the door of really stand up companies. Including myself! It's how I got through the door at my job now and it's kick ass!! It's all in the presenation... Step by step a hiring manager is grading you on every level in determining your core value in a company setting.

Let us know how it goes....

[djetaine]

Lol, i dont have an objective on mine either. It's not a fucking science fair.
Although I used to have one on there and it was something like,
To be employed with a results oriented company with opportunities for growth. A position where my education and skills will be showcased.

[Tyler J]

My objective was similar. My brother who's worked for marconi and tel labs and makes 6 figures suggested I take it off. I generally listen to him considering his success.

[Sir Meh]

PM sent, my company may be looking for peeps and they have always treated me right

[Sir Meh]

Originally Posted by MACK

mine is about 2 pages long, Ive never had anyone tell me to keep it to one page
I have way too much experience for it to all fit on a single page as well...
Ive never had a single copany tell me my resume was "too long"


Sorry to hear about this Ty!!
I will keep my ears open for you!!

I wish I could find the article on CIO.com about resume myths you can ignore, but that is one. If you have more info more than a page is ok.

[MACK]

yeah, Ive been in the IT field long enough now to know how a good resume should look and what will get you hired. I am working for Sprint now so I think I did something right

Check your PMs Ty, ive found a couple you might be interested in