Training New Employees

[unicorngoddess]

Okay, so the company finally hired someone a couple of weeks ago. He came in for an interview and the boss sat down with me and my coworker to decide if we would hire him. While going over his resume it was pointed out that he may be "over qualified" for the job. But we figured he'd make a good candidate since his previous employment was at AT&T and we're a telecommunications company. So they hired him.

He started last week. It has been a disaster ever since. To start with, our boss didn't even stick around for the new hire's first day. His vacation started last week. So its just up to me and my coworker to get this guy set up and trained and everything. *sigh* I begin the training because I get here at 7:30. So I go over with him the essentials: signing into the system, familarizing him with our company's website with all our product information, then I had to email IT to have them set up account access for him. I emailed this guy every link he needs to do the job (everything is all web based here) and told him, "Save these in your favorites because you will need to open these EVERY DAY first thing."

Day two comes around: "Jessie, what were those links you sent me yesterday. I didn't save them."

*sigh* Let's start over again. Here they are. Please save them in your favorites.

"Jessie, what is my username and password?"

I don't have a clue. You get a default username and password at first sign in but after that, you have to change it to whatever you want.

So the majorit of last week was spent getting this guy to figure out how to even use a computer. We found out very quickly he has no basic computer knowledge AT ALL.

Half way through the day yesterday, we figured we'd let him practice taking some calls. Then it became pretty damn obvious that this guy couldn't even operate a basic phone!!! Whatever he was doing, he constantly ended up hanging up on people or not answering the phone in time.

This morning I come in and he already has a couple of questions for me. The first one is he wants to know how to set the date and time on one of our phones. This was part of a list of questions we made up for him to study of the most basic questions we get here each day. The answer can be found very easily in our user guide. So I told him, Check the userguide. You need to know how to find these answers. His reply: Where do I get the user guide. My reply: On our website. It's the link I sent you. It has all our product information including all of our user guides available online. You need to know where to find that information so you can give it the customers when they call in.

What's our website again?

Oh. My. GOD!

And if that weren't bad enough, he's reading through one of the cheat sheets we made for him on how to open up trouble tickets. He comes over with another question. The sheet says, "When you have finished saving the new customer information, close the Add New Customer windown by clicking on the X in the upper right-hand corner of the box."

I'm sure all of us here knows where that X is. I'm sure everyone here knows what that X does. I think anyone who has ever run any computer application knows what that X does. He comes over to me and goes, "Where do I find this X the directions talk about?"

I almost completely lost it!!! I am now convinced that whatever "over qualifications" this guy had was all completelyl and totally made up. The thing is, since there's just two of us running this call center at the time, we REALLY don't have time to be babysitters. This guy is not going to work out. My coworker and I are going to have a conference at lunch. We were originally giving him until Friday to get the hang of things, but with him not being able to get past the basics of using a computer and answering a phone, we can't even really teach him a thing about the products we support. It's frustrating as hell!!!

/end rant.

what an effen idiot
I thought even with a high school diploma, they know basic computer skills. he obviously lied on his resume

[DataBass]

You should offer to give the guy a blowjob. He'll learn faster if you do.

[Funkenstein]

So you got the guy that got fired here last week?

Owned.

[umalak_]

you bitch about your job as much as Karen bitches about fat people

[jeffspock]

Originally Posted by umalak_

you bitch about your job as much as Karen bitches about fat people

no shit.

just get a new job already if you hate it so much.

quit being a negative nancy.

[Tortures Dionysos]

Yea, we hired someone like that at our company.

He was a gentleman in his 60's. Our boss wanted to hire him to bring maturity to the office, and this guy had his MCSC, years of being in school for computer networking, programming, etc. His resume oozed of experience with computers.

So, I'm the new hire trainer here and I start to train him. WOAH! Talk about SLOW to pick stuff up. It was so bad.

He couldn't remember his log in's for the various systems/programs... and even got them confused. He could't use Outlook (or pick it up quickly), he got confused with different tabs open on his I-net Explorer browser, and he couldn't IM to save his life.

It was horrible. We finally had to let him go, because he was so far behind the curve, we couldn't get him up to speed to take calls quick enough.

Of course, we put him on a performance improvement plan, before we did that. He couldn't meet our expectations.

Ya know, if I had know this guy had worked at AT&T, I would think you hired him!

[Ash]

He didn't work for AT&T.

[DjErikMaldonado]

he probably worked in the AT&T warehouse packing phones of something manual. I hate training.

[unicorngoddess]

I have the best job ever if people would just leave me alone. Well, it would be better if they'd hire a spanish bilingual because my spanish sucks horribly. But its one of those jobs you (usually) just come in, sit at your desk, space out and do your job. Having this new guy is giving me a headache from hell though. He's throwing off my groove, that's what he's doing. Thankfully they're suppose to be bringing in a guy from the head office to do some training because, quite frankly, the two of us can't efficently run the call center AND train a new guy. I just want to get back to my zone where I can sit back and watch my movies in peace and not be bothered by the new guy always asking stupid questions.

[Funkenstein]

So UG whines about dumb people,

Pickle whines about old people,

and Karen whines about fat people?



It's like the Fates, but with half the calories.

[unicorngoddess]

What about dumb, old, fat people. That's something I'm sure we could all hate together.

[alexican]

how superficial was that interview? i mean jesus, if he doesn't even know basic computer skills surely you could have found that out before hiring him. did you ask for specific responsibilities he had at AT&T? did anybody call his last boss and get more information? or did you just glance at the resume and make sure he could work the hours needed?

[unicorngoddess]

Originally Posted by alexican

how superficial was that interview? i mean jesus, if he doesn't even know basic computer skills surely you could have found that out before hiring him. did you ask for specific responsibilities he had at AT&T? did anybody call his last boss and get more information? or did you just glance at the resume and make sure he could work the hours needed?

Don't look at me. I didn't make the final decision. I'd honestly like to look at his resume and see how much BS its filled with. I don't do the interviewing and the hiring. All I know is bossman came up to me, said the guy worked as a tech at AT&T, asked me if I thought that would make him too overqualifed for the position. I told him if he felt that he was too over qualified for the position then he wouldn't have applied.

[alexican]

werd

well then your boss is an idiot