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Old 10-16-07, 04:41 PM   #1 (permalink)
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Time Warner Cable

Well, I know a few people on here have had issues with TWC. So, I figured I would add something to the pot.

Those fuckers lost my $120 payment last month. I have been paying them through my online banking account for the past 2 years. Never a payment lost. All of a sudden they can't find my $120.

So it's in research mode right now. They better find my damn money.
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Old 10-16-07, 04:45 PM   #2 (permalink)
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Old 10-16-07, 04:55 PM   #3 (permalink)
 
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Dont even get me started! They're lucky I'm getting 50 channels fo'free!
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Old 10-16-07, 05:16 PM   #4 (permalink)
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don't recall which utility it was but....


I paid the bill and let's say it was $123.45

the idiots recorded payment as $1.23.... they held the check forever... long enough that I notified them of their error because of a new billing prior to them submitting the check for payment. They refused to research their own records for the actual check... then.... we start monthly calls for correction... they assure me it is done.... then each month I get a fucking penalty for carrying a balance.... went on forever until I finally got a paper copy mailed it to them and screamed bloody murder... fucking bitches
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Old 10-16-07, 05:20 PM   #5 (permalink)
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that's why you always write down your authorization number or whatever number it is they give you when you make the payment

that shit happened to me with TXU and i just called up and gave them the payment amount and the auth # and that payment was put on the same day

gotta take care of yo shit!
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Old 10-16-07, 05:20 PM   #6 (permalink)
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ps. wtf are you paying $120 for a month with TWC? is that internet + expanded super HD digital cable with the gold-plated cable box?
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"Any fool can make a rule, and any fool will mind it."
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"If a man does not keep pace with his companions, perhaps it is because he hears the beat of a different drummer."
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Old 10-16-07, 05:23 PM   #7 (permalink)
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if you're asking me I just made up the number to make the point...

...and, when you mail in a check you don't get an authorization number from the billing entity, yo.


if you meant routing number etc... I make a copy of every check so I had all relevent info.. which is why I was so fucking pissed. They had the goddamn check, they just refused to look for it.
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Old 10-16-07, 05:27 PM   #8 (permalink)
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don't recall which utility it was but....


I paid the bill and let's say it was $123.45

the idiots recorded payment as $1.23.... they held the check forever... long enough that I notified them of their error because of a new billing prior to them submitting the check for payment. They refused to research their own records for the actual check... then.... we start monthly calls for correction... they assure me it is done.... then each month I get a fucking penalty for carrying a balance.... went on forever until I finally got a paper copy mailed it to them and screamed bloody murder... fucking bitches
You should have just had yr wife handle it. Sucks man.
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Old 10-16-07, 05:29 PM   #9 (permalink)
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You should have just had yr wife handle it. Sucks man.

lol... yeah our basic approach to these things is for her to initiate negotiations because she remains polite. When she gets frustrated then I take over because I have no problem making demands etc etc and not remaining polite
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Old 10-16-07, 07:07 PM   #10 (permalink)
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if you're asking me I just made up the number to make the point...

...and, when you mail in a check you don't get an authorization number from the billing entity, yo.
i was speaking to Karen who mentioned making an online payment... with online payments they give you an Auth # or a Confirmation #... something along those lines.

and your routing number shouldn't change, it should be the same for every check... not sure why you'd want to write that down. now your CHECK number would be useful as well as the carbon copy for that check would be useful and you hopefully ask your bank to either save photocopies of every check or you have them mail them back to you. that's another way to cover yourself.
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Old 10-16-07, 08:10 PM   #11 (permalink)
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Old 10-16-07, 09:52 PM   #12 (permalink)
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Oh yay! Another one! I love these threads because I hate those fuckers.

You'd think a company with billions and billions of dollars would be able to get it together already.

Fuckers.
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Old 10-17-07, 09:20 AM   #13 (permalink)
 
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I hate TWC, never had any payment issues tho.
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Old 10-17-07, 11:00 AM   #14 (permalink)
 
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lol... yeah our basic approach to these things is for her to initiate negotiations because she remains polite. When she gets frustrated then I take over because I have no problem making demands etc etc and not remaining polite
hahahah

thats how my house works too!
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