having to work all night - good ol IT jobs

[tekmoe]

So last night at 10PM, I planned to reset my servers to troubleshoot an exsisting issue. After rebooting, the applications failed to work correctly. I called support to open a ticket. Almost 10 hours later, I am still working with support to get this issue fixed. Because we have agents logging into these applications, it is deemed as a critical issue and we are now losing money because our agents cannot log in as of 7AM. I have managers, directors, and the VP asking me when it will be up. Very frustrating.

To any of you that think you might want to start a career in the IT world, let it be known, you could be working at any given time. This type of work is definitely great for the husband who hates being at home with the wife. LOL

[MC Twinkie]

it isn't that bad. You might be on call all the time but if you set it up right you can remote in, that way you can work from home. The only thing you ever have to go into work for is to press the restart button or maybe change a CD.

I would hate to do IT because the people you support are not that good with computers. So basically the only things you interact with are computers and dumb people. It makes for a pretty stressful life.

[Sexual Chocolate]

Originally Posted by clay donkey

I would hate to do IT because the people you support are not that good with computers. So basically the only things you interact with are computers and dumb people. It makes for a pretty stressful life.

Depending on what level you are supporting doesn't make remote access a viable option. WHATEVER level you deal with, however, you will deal with dumb/ignorant people. That goes with the territory and without them, I wouldn't have a job.

I am thankful for the ignorant. Without them, I wouldn't be able to eat.

[tekmoe]

clay donkey,

I remote in with my notebook using VPN. I was working from home all night. When morning came I decided to come in as we had to have some meetings to decide how to handle the situation and come up with a fallback plan.

The servers are still down as I type this so it's making for a pretty chaotic morning so far. Luckily management is taking it rather well and they understand shit happens. I've received several kudos for making this my #1 priority.

Sometimes it sucks but it's what we live for, ya know?

[tekmoe]

Originally Posted by Sexual Chocolate

Depending on what level you are supporting doesn't make remote access a viable option. WHATEVER level you deal with, however, you will deal with dumb/ignorant people. That goes with the territory and without them, I wouldn't have a job.

I am thankful for the ignorant. Without them, I wouldn't be able to eat.

I need to invision my job in that sense! I bet I'd feel a lot better about it!

[MC Twinkie]

rebuild on a new HD. Copy over all the user data. Swap HDs.
I don't know... I hope they let you take a day off once its fixed.

[tekmoe]

Originally Posted by clay donkey

rebuild on a new HD. Copy over all the user data. Swap HDs.
I don't know... I hope they let you take a day off once its fixed.

Ah dude, I WISH it was that easy...

This is a predictive dialer system and there's a ton of applications spread out over 5 servers. I'm hoping a restore is not the answer to this issue.

[Sexual Chocolate]

Originally Posted by clay donkey

rebuild on a new HD. Copy over all the user data. Swap HDs.
I don't know... I hope they let you take a day off once its fixed.

Pray he is not salary because if not the most you may get is a thank you. NON-OT hours sucketh maximus. I've had to support teams as both salary and hourly and while it sometimes hurts overall being hourly, it at least makes the time worthwhile.

Good luck, Tekmoe.

P.S. Get off of the internet and get back to work!!!

[bryAnt]

What platform are you supporting? What types of applications? Just out of curiosity.

[Tyler J]

Originally Posted by tekmoe

So last night at 10PM, I planned to reset my servers to troubleshoot an exsisting issue. After rebooting, the applications failed to work correctly. I called support to open a ticket. Almost 10 hours later, I am still working with support to get this issue fixed. Because we have agents logging into these applications, it is deemed as a critical issue and we are now losing money because our agents cannot log in as of 7AM. I have managers, directors, and the VP asking me when it will be up. Very frustrating.

To any of you that think you might want to start a career in the IT world, let it be known, you could be working at any given time. This type of work is definitely great for the husband who hates being at home with the wife. LOL

Shut up your job is sweet.

I gotta keep a peice of crap windows 2000 server with a propietary wrap running for these 50,000+ Smith Barney/Citi investment bankers. These people are intense!!!

[tekmoe]

Originally Posted by bryAnt

What platform are you supporting? What types of applications? Just out of curiosity.

I am supporting an Aspect EnsemblePro predictive dialer. We are a blended environment meaning we take both inbound and outbound calls. I support all of the applications (Campaigns, Reporting, IVR, Gateway configuration, Real-Time Monitoring, etc.) It's a helluva job and I'm always working but I love it!

[elNastioBananaHando]

I feel you Tekmoe. I had the same shit happen to me a couple of years ago. Everything was working great and one night we decide to upgrade to a new Service Pack. Restart and the damn Application Server kept crashing. Memory was being eaten up and the JVM was super unstable.

I had to keep restarting the damn thing every night around midnight. We had 3 consultants come out and look at it and they couldn't figure it out. Turns out my co-worker had reset a conditional flag in one of the config files from False to True. That little thing fucked us for 3 months!

[tekmoe]

Originally Posted by elNastioBananaHando

I feel you Tekmoe. I had the same shit happen to me a couple of years ago. Everything was working great and one night we decide to upgrade to a new Service Pack. Restart and the damn Application Server kept crashing. Memory was being eaten up and the JVM was super unstable.

I had to keep restarting the damn thing every night around midnight. We had 3 consultants come out and look at it and they couldn't figure it out. Turns out my co-worker had reset a conditional flag in one of the config files from False to True. That little thing fucked us for 3 months!

wow, that must have been painful! it's the little shit like that which can cause you to pull your hair out!

[Ray Lek]

Man, we had a person resign in June and there are three of us including our boss so with the third person missing, the other person and I had to spread ourselves out for coverage until our new hired person is fully trained. Bleh...this whole summer I've been working 7 days straight or 14 days straight...so I feel ya.